Your Privacy Matters at 93bd

1. Introduction and Scope

93bd ("the Platform", "we", "us", "our") is an internationally operated online casino and sports betting platform serving players in Bangladesh and other permitted jurisdictions. We are committed to protecting the privacy and personal data of all individuals who interact with our platform, including registered players, visitors to the 93bd website, and users of any 93bd-branded applications or services.

This Privacy Policy sets out in detail what personal information we collect, the purposes for which we process it, the legal basis on which processing takes place, how long we retain data, with whom it may be shared, and what rights you have in relation to your personal data. This policy applies to all personal data collected through the 93bd website at 93bd.vip, through any associated mobile-optimised site, and through any communications you have with the 93bd support team via live chat or email.

This policy should be read in conjunction with the 93bd Terms & Conditions and the Responsible Gaming Policy, both of which are published on this site and are incorporated into the overall player agreement by reference.

We may update this Privacy Policy periodically to reflect changes in our data practices, changes in applicable law, or changes to the services we offer. The effective date of the current version is displayed at the top of this page. Continued use of the 93bd platform following the publication of a revised policy constitutes your acceptance of the updated terms.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with 93bd, engage with our support team, or use our services, you provide us with personal information directly. This includes:

• Registration data: Full legal name, date of birth, email address, and chosen username at the time of account creation.
• Identity verification (KYC) documents: Government-issued photo identification (National ID card, passport, or driving licence), proof of residential address (e.g., a utility bill or bank statement dated within three months), and in some cases a selfie or photograph for identity matching purposes.
• Contact information: Email address and any phone number provided for account security or support purposes.
• Financial information: Payment method details including your bKash, Nagad, or Rocket mobile number, and masked card details for Visa and Mastercard transactions. Note: full card numbers and mobile banking PINs are never stored by 93bd.
• Support communications: Records of your interactions with the 93bd live chat and email support team, including the content of messages, timestamps, and resolution outcomes.
• Responsible gaming preferences: Deposit limits, session time limits, cool-off requests, and self-exclusion elections you make within your account settings.

2.2 Information Collected Automatically

When you access the 93bd platform, certain technical information is collected automatically by our systems. This information is used for platform security, fraud prevention, and service quality purposes:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games accessed, session duration, click and navigation patterns, bet history, and deposit/withdrawal history.
• Network data: Internet service provider (ISP), connection type (Wi-Fi, mobile data via Grameenphone, Banglalink, Robi, or Teletalk networks), and approximate geographic location derived from IP address.
• Cookie and tracking data: First-party session cookies, persistent preference cookies, and analytics identifiers. See Section 6 (Cookies and Tracking Technologies) for full details.

2.3 Information from Third Parties

In certain circumstances we may receive personal data about you from trusted third parties:

• KYC and identity verification providers: We use accredited third-party identity verification services to check submitted documents. These providers may return verification status results and fraud risk indicators to 93bd.
• Payment processors: Our payment gateway partners (processing bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions) share transaction confirmation references and status data with 93bd to enable account crediting and withdrawal processing.
• Anti-fraud and AML screening services: We may receive risk signals and screening results from specialised anti-money-laundering and fraud detection services as part of our compliance obligations.

3. How We Use Your Data

93bd processes your personal data for the following specific purposes. We only process data to the extent necessary and proportionate for each stated purpose:

Purpose	Data Used
Account registration and management	Name, date of birth, email, username
Identity verification (KYC)	ID documents, address proof, selfie/photo
Processing deposits and withdrawals	Payment method details, transaction references
Fraud prevention and AML compliance	IP address, device data, transaction history, ID documents
Customer support and dispute resolution	Account data, support correspondence, bet/transaction history
Responsible gaming management	Deposit limits, session data, self-exclusion records
Platform security and technical operation	IP address, browser/device data, session logs
Service improvement and analytics	Anonymised usage data, navigation patterns
Marketing communications (where consent given)	Email address, communication preferences

93bd does not use automated decision-making processes — including profiling — that produce legal or similarly significant effects on players, except where required by our anti-fraud and AML compliance obligations. Where such automated processing does occur, you have the right to request human review of any resulting decision.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and 93bd — for example, creating and maintaining your account, processing deposits and withdrawals, and settling bets. Without this processing, 93bd cannot deliver its services to you.
• Legal obligation: Processing that is required to comply with applicable legal and regulatory obligations, including anti-money-laundering (AML) requirements, Know Your Customer (KYC) identity verification obligations, and fraud prevention duties.
• Legitimate interests: Processing that is necessary for 93bd's legitimate business interests, including platform security, fraud detection, improving the quality of our services, and communicating important service updates. We balance our legitimate interests against your privacy rights and only rely on this basis where it is proportionate to do so.
• Consent: Processing that is based on your freely given, specific, and informed consent — primarily for the sending of marketing communications such as promotional bonus offers and seasonal promotions. You may withdraw your consent at any time by contacting the 93bd support team or updating your account communication preferences.

5. Data Sharing and Disclosure

93bd does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only where necessary and only with the following categories of recipients, each of whom is bound by appropriate data protection obligations:

5.1 Service Providers and Data Processors

We engage a limited number of carefully selected third-party service providers to help us operate the 93bd platform. These include identity verification and KYC providers, payment processing partners (including the operators of the bKash, Nagad, Rocket, and Upay payment infrastructure), IT infrastructure and cloud hosting providers, customer support platform operators, and analytics and fraud detection service providers. Each of these providers processes data solely on 93bd's instructions and under contractual data processing agreements that prohibit any independent use of your data.

5.2 Game Providers

Where you access games supplied by third-party providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — those providers' own systems may receive limited technical and transactional data (such as a session token and stake amount) necessary to deliver the game. Game providers operate under their own privacy policies and are subject to independent regulatory oversight. 93bd does not share your full personal profile or identity documents with game providers.

5.3 Legal and Regulatory Disclosure

93bd may disclose personal data to competent governmental or regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity. Any such disclosure is made strictly on a need-to-know basis and limited to the data specifically requested.

5.4 Business Transfers

In the event that all or part of the 93bd business is sold, merged, or otherwise transferred to another entity, personal data held by 93bd may be transferred as part of that transaction. In any such event, we will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations no less protective than those in this policy, and we will notify affected players of any material change to data controller identity.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide website operators with analytical information about how their sites are used. 93bd uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until deleted).

6.2 Categories of Cookies Used by 93bd

• Strictly necessary cookies: Essential for the operation of the 93bd platform. These include authentication cookies that keep you logged in during a session, security cookies that help detect and prevent fraudulent activity, and load-balancing cookies that distribute traffic across our server infrastructure. These cookies cannot be disabled without severely impairing platform functionality.
• Functional cookies: Remember your preferences and settings, such as your preferred language (English), your responsible gaming limit settings, and your display preferences. These improve the consistency of your experience across sessions.
• Analytical cookies: Help us understand how players use the 93bd platform by collecting anonymised data on page visits, session duration, most-played games, and navigation paths. This data is used exclusively to improve platform performance and user experience. No personally identifiable information is transmitted in analytical cookie data.

6.3 Managing Your Cookie Preferences

You can manage or delete cookies at any time through your web browser settings. Most modern browsers (Chrome, Firefox, Safari, Samsung Internet) allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. Disabling functional cookies may mean that your preferences are not remembered between sessions. Disabling analytical cookies will not affect your platform experience.

For further information on managing cookies on your specific browser or mobile device, refer to your browser's help documentation or visit a reputable browser support resource.

7. Data Retention

93bd retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Active account data: Retained for the full duration of your active account relationship with 93bd.
• Post-closure account data: Following account closure, core account and transaction records are retained for a minimum of five (5) years to satisfy anti-money-laundering (AML) record-keeping obligations and to enable the investigation and resolution of any outstanding disputes or regulatory inquiries.
• KYC identity documents: Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with standard AML compliance requirements.
• Support correspondence: Retained for three (3) years from the date of the most recent communication, to enable dispute resolution and service quality review.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of the consent having been validly obtained.
• Anonymised analytical data: May be retained indefinitely in anonymised or aggregated form that cannot be linked back to any identifiable individual.

When personal data is no longer required for any lawful purpose, it is securely deleted or irreversibly anonymised in accordance with 93bd's internal data destruction procedures.

8. Data Security

93bd implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• TLS/SSL encryption: All data in transit between your device and the 93bd platform is encrypted using TLS (Transport Layer Security) protocols.
• Data encryption at rest: Sensitive data stored in our databases — including identity verification documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. 93bd staff are granted access only to the data categories necessary for their specific role. All access is logged and subject to periodic review.
• Penetration testing and vulnerability assessments: Our platform and infrastructure are subject to regular independent security assessments to identify and remediate potential vulnerabilities before they can be exploited.
• Incident response procedures: 93bd maintains documented data breach incident response procedures. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay and take all necessary remediation steps.
• Staff training: All 93bd staff who handle personal data receive regular data protection and security awareness training.

While 93bd takes all reasonable measures to protect your data, no online platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your own account credentials — see the Account Security section of the Terms & Conditions for guidance on protecting your login details.

9. Your Privacy Rights

As a 93bd player, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and limitations in accordance with applicable law. To exercise any of the following rights, contact the 93bd support team via live chat or by email at [email protected] (plain text — not a clickable link). We will respond to all valid data rights requests within 30 days.

• Right of access: You have the right to request a copy of the personal data that 93bd holds about you, along with information about how it is processed. This is sometimes called a Subject Access Request (SAR).
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by 93bd is corrected or completed. You may also update certain account details (such as your email address) directly through your account settings.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other lawful basis for processing. This right is subject to any overriding legal obligations that require us to retain data, such as AML record-keeping requirements.
• Right to restriction of processing: You may request that 93bd restricts the processing of your personal data in certain situations — for example, while an inaccuracy is being investigated, or where you object to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on 93bd's legitimate interests. You also have the absolute right to object to processing for direct marketing purposes, including profiling for marketing, at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

10. Children and Minors

As part of our age verification and KYC processes, 93bd takes active steps to confirm that all registered players are of legal gambling age (18 years and above) before allowing access to real-money gaming. Any account found to belong to an individual under 18 years of age will be immediately closed and all associated data reviewed and handled in accordance with our minor protection procedures.

11. Changes to This Policy

93bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will endeavour to provide advance notice to registered players via email or on-platform notification prior to the changes taking effect.

The effective date at the top of this page will be updated each time a new version of this Privacy Policy is published. The most current version of this policy is always available at 93bd.vip/privacy-policy. Your continued use of the 93bd platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated version.

If you disagree with any changes to this Privacy Policy, you should cease using the platform and contact the support team to arrange account closure and, if applicable, a data erasure request.

12. Privacy Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or to 93bd's handling of your personal data, the primary channel for all privacy-related communications is the 93bd live chat support service, which is available 24 hours a day, 7 days a week, in both English and Bengali. The average live chat response time is 2–5 minutes.

You may also submit written privacy inquiries by email. The 93bd data privacy contact address is:

[email protected]  (plain text — not a clickable link)

Please include your registered account email address and a clear description of your inquiry so that we can direct your request to the appropriate team member and respond as efficiently as possible. All privacy-related inquiries receive a substantive response within 30 calendar days of receipt.