Responsible Gaming at 93bd — Your Safety Comes First

1. Our Commitment to Responsible Gaming

At 93bd, responsible gaming is not a compliance checkbox — it is a fundamental part of how we operate as a platform. We believe that online casino and sports betting should be an enjoyable, voluntary form of entertainment for Bangladesh players, enjoyed within personal financial limits and free from compulsion. We recognise that for a small number of players, gambling can become problematic, and we take our duty of care toward those individuals seriously.

93bd's responsible gaming programme is built around four principles: prevention (making it easy to set limits before problems arise), early intervention (identifying at-risk behaviours and proactively reaching out), support (providing direct access to help tools and external organisations), and protection (ensuring strict age verification so that minors never access the platform).

All 93bd staff who interact with players — including live chat support agents, account managers, and payment processing staff — receive regular responsible gaming training so they can identify signs of distress and respond appropriately. We do not incentivise staff to retain players who have expressed a wish to self-exclude or reduce their activity.

2. Age Restriction and Verification

The 93bd platform is strictly available to individuals aged 18 years and above. This is a non-negotiable requirement and applies equally to all players regardless of their location within Bangladesh. We enforce this requirement through a multi-stage age verification process at the point of registration and again during the Know Your Customer (KYC) identity verification stage.

What We Check

• Date of birth provided during registration is cross-referenced against submitted identity documents.
• Government-issued photo ID (National ID card, passport, or driving licence) is reviewed to confirm the player's age before any withdrawal is processed.
• Where discrepancies are identified, the account is immediately suspended pending further verification.
• Any account confirmed to belong to a person under 18 years of age is permanently closed and all deposited funds are returned to the payment source.

Protecting Young People in Your Household

If you share a device with family members who are under 18, we strongly recommend that you:

• Always log out of your 93bd account after each session — never save your login credentials on a shared device.
• Enable parental control software on household devices to block access to gambling websites.
• Keep your 93bd username and password confidential. Never share account access with anyone, including other adults.

3. Responsible Gaming Tools

93bd provides a comprehensive set of account-level tools to help you manage your gambling activity. All tools are available free of charge and can be activated instantly from your account settings or through our live chat support team.

4. Self-Exclusion Options

Self-exclusion is the most significant responsible gaming tool available on the 93bd platform. It is designed for players who feel that their gambling has become — or is at risk of becoming — genuinely harmful to their financial wellbeing, mental health, or family relationships.

Temporary Self-Exclusion

Temporary self-exclusion allows you to suspend your 93bd account for a defined period ranging from one week to six months. During a temporary exclusion:

• You cannot log in, place bets, or make deposits.
• You will not receive any promotional emails, bonus offers, or marketing communications from 93bd.
• Any pending withdrawal requests will continue to be processed to your registered payment method.
• The exclusion cannot be reversed before the chosen end date — this is intentional.

Permanent Self-Exclusion

If you feel that you need a permanent break from online gambling, 93bd offers an indefinite self-exclusion option. To request permanent self-exclusion, contact our support team directly via live chat or at [email protected]. Permanent exclusions can only be reversed after a minimum period of five (5) years and require a formal review process including a 30-day cooling-off period before reactivation is permitted.

1. Contact Support: Reach out via live chat (24/7, average 2–5 min response) or email our support address.
2. Confirm Your Identity: Our agent will verify your account using your registered details for security purposes.
3. Choose Your Duration: Select temporary (1 week to 6 months) or permanent self-exclusion.
4. Immediate Activation: Your account is suspended within minutes of your confirmed request.
5. Confirmation Sent: A confirmation of your exclusion is sent to your registered email address for your records.

5. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs — if you identify several of them in your own behaviour — may indicate that your relationship with gambling has become unhealthy and that it is time to seek support or use the self-exclusion tools available on your 93bd account.

• Gambling with money you cannot afford to lose, including rent or bill money
• Spending more time gambling than you originally intended
• Chasing losses by increasing bet sizes to "win back" what you have lost
• Feeling anxious, irritable, or restless when not gambling
• Concealing gambling activity from family members or close friends
• Neglecting work, studies, family responsibilities, or health due to gambling
• Borrowing money or selling possessions to fund gambling
• Repeatedly trying and failing to reduce or stop gambling on your own

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use the 93bd responsible gaming tools described in this page, or to contact our support team immediately. You can also reach out to external support organisations for confidential, independent guidance — see the Getting Help and Support section below.

6. Getting Help and Support

93bd believes that no player should face gambling-related difficulties alone. If you are concerned about your gambling habits — or those of a friend or family member — a range of confidential support options are available. Our live chat team can also provide guidance and activate account-level restrictions immediately if needed.

Internal Support via 93bd

The fastest route to help is through the 93bd live chat support service. Our responsible gaming team is available 24 hours a day, 7 days a week, in both English and Bengali. A support agent can:

• Activate deposit limits, loss limits, or session time controls on your account immediately.
• Initiate a temporary or permanent self-exclusion without delay.
• Provide information about external problem gambling support resources.
• Flag your account for enhanced monitoring if requested.

External Support Organisations

The following independent organisations provide free, confidential support for individuals affected by problem gambling. 93bd recommends reaching out to these services alongside using your account-level tools:

• Gamblers Anonymous: A peer-support fellowship for individuals who wish to stop gambling. International chapters and online meetings are available to Bangladeshi players.
• BeGambleAware (international): Provides confidential information, advice, and support for anyone affected by problem gambling, including family members and friends.
• GamCare: An international organisation offering counselling, a helpline, and online chat support for people impacted by gambling harm.
• National Mental Health Helpline (Bangladesh): Kaan Pete Roi — a national emotional support helpline available to players in Bangladesh experiencing mental health distress associated with gambling.

7. Protecting Vulnerable Players

93bd takes a proactive approach to identifying and supporting players who may be at elevated risk of gambling-related harm. This includes individuals experiencing financial hardship, those who are new to online gambling, players who have recently returned from a self-exclusion period, and any player whose account activity displays patterns consistent with problem gambling behaviour.

How We Identify At-Risk Behaviour

Our platform monitors for the following behavioural patterns, which may trigger a proactive welfare contact from our responsible gaming team:

• A sudden and significant increase in deposit frequency or total deposit amounts.
• Repeated deposits immediately following a large loss event (loss-chasing behaviour).
• Unusually long session durations, particularly late at night or in the early hours of the morning.
• Rapid cycling between multiple games in a short period.
• Multiple failed attempts to place bets after reaching a deposit limit.

When at-risk patterns are identified, a 93bd responsible gaming agent may reach out via live chat or email to offer support and information about available tools. This outreach is entirely supportive in nature — we do not pressure players to continue gambling and we do not offer bonuses or incentives to players who have been flagged for responsible gaming concerns.

Responsible Marketing Practices

93bd does not direct bonus offers, free spin promotions, or deposit match incentives toward players who have an active responsible gaming restriction on their account, who have recently returned from a self-exclusion period, or who have been identified as potentially vulnerable. Our marketing communications include clear responsible gaming messaging and opt-out mechanisms in every communication.

8. Contact Our Support Team

The 93bd responsible gaming support team is your first point of contact for any question, concern, or tool activation request. We are committed to responding promptly and with discretion. All responsible gaming requests are treated with strict confidentiality.